Terms and Conditions and Privacy Policy

Our Contact details:
Miss Diane Hopkinson,
t/a Discount Fabrics Lincs and www.discountfabricslincs.co.uk
The Discount Shed, Highgate Farm, Carlton Road, South Reston, Louth, Lincs. LN11 8JN
Email : [email protected] or [email protected]

Terms & Conditions for orders placed on this web site. Placing an order is your acceptance of these terms and that you agree to abide by them.

Making A Purchase at www.discountfabricslincs.uk

We spend a lot of time and effort listing our fabrics and pride ourselves on accurate photos… the colours on this web site will be affected by the settings of your monitor which is obviously beyond our control. We offer a swatch service for most of our fabrics and would strongly urge customers take advantage of this by making a request for a swatch via our contact us page.

It is very important that you order enough fabric for your project and that you have taken into account pattern repeats etc. It is very rare for us to beable to obtain more fabric once a particular design has sold out. All our fabric is available to purchase in our bricks and mortar shop so occasionaly fabrics that have sold out may for a short time be available online. We always try to update stock levels straight away but if a sale overlaps we will issue a full refund immediatly, we cannot be held responsible for any inconvenience this causes. Fabrics sold as roll ends or roll deals have a 10% leeway in length to accomodate any marks at the end of the roll or slight discrepancies in roll length, please make sure you allow for this.

Payments can be made via bank transfer or paypal invoice which is our preferred method. This offers you buyer protection and us seller protection. Please ensure your address registered with paypal is up to date as this is the address we use to send out goods in accordance with paypals terms and conditions. Buyer and seller protection will not be provided if parcels are sent to an address that is not registered with paypal.

Delivery Time

On receipt of your order and payment we will pack your item(s) and book them in with our courier. Within 48 hours your order will be collected from us and will be delivered to you within 5 to 7 working days. We will provide tracking information on request. International orders will take longer and are dependent on the country of delivery and the couriers terms. All our parcels are fully insured at no extra cost. We understand it can be frustrating waiting in for a delivery, you have the option to nominate a trusted neighbour to sign for your delivery or you may elect to have your delivery sent to your place of work. Occasionally for reasons of weight, size etc an order cannot be delivered for the stated delivery price...this is very rare and is normally with overseas orders or BT postcodes. If this happens we will be in touch to see if you are prepared to pay the additional costs, if not we are happy to refund your money. We cannot be held responsible for delays in postage and any consequences this may have.

PLEASE NOTE ALL PARCELS ARE CHECKED AND PHOTOGRAPHED PRIOR TO DISPATCH TO VERIFY THE CONTENTS OF EACH PARCEL.

Missing Delivery

If you require tracking information please contact us via our contact us link http://www.discountfabricslincs.co.uk/contactus.html or email us at [email protected] . We do not offer a guaranteed delivery date but we do process orders as soon as payment is received and our courier collects from us everyday except Sunday. It is very rare a parcel goes missing but if there is an issue with your parcel...for example a delay at your depot we will always chase it up and do everything we can to get your order to you. Until a parcel is confirmed as missing by the courier we will not issue a refund for a delayed parcel.

Returns

All fabric sold by us is classed as a bespoke item under the trade regulations and is exempt from The Consumer Protection (Distance Selling) Regulations 2000 and cannot be returned or exchanged. Any claim for faulty goods supplied, where the claim has not been made within 3 days of receipt, will be dealt with on the basis that the goods have been accepted by the purchaser, and therefore cannot be rejected. No items will be accepted for return after 14 days. Please also note that a refund will not be given if items have been cut, cleaned, or used contrary to any instructions on this website or the selvedge of the fabric. Returns should be sent to The Discount Shed, Highgate Farm, Carlton Road, south Reston, Louth, Lincs, LN11 8JN and marked for the attention of Miss Diane Hopkinson. Return postage costs must be paid for by the customer and will not be refunded. We will also charge a 25% handling fee which covers our restocking expenses and the costs involved of re rolling etc. When purchasing full rolls of fabric as whole roll deals it is to be expected that in the manufacturing process faults will occur. It is also acceptable to have joins in fabrics particularly larger rolls. This should not be considered a fault unless the faults/joins are excessive. A full roll of 50m’s may have up to 5 joins, this equates to 1 fault/join per 10 m’s of fabric. Though this is very rare customers need to accept these terms when ordering from www.discountfabricslincs.co.uk. Fabrics bought by the metre are checked prior to packing and will be free of all faults, if there is a join in the fabric we will always provide extra to accomodate this. If you require a continual length of more than 10 metres without a join please let us know and we will arrange this. Upholstery fabrics, especially ones with a bonded back often have 'marks' on the reverse side, this is not a fault and is quite normal and does not effect the face side of the fabric.

Shrinkage and colour fade

We would always recommend customers pre wash fabrics before cutting to allow for any normal shrinkage before making up. Repeated washing will lead to colour loss though this will be kept to a minimum if washed correctly.

Credit Card Security

All our online payments are processed via paypal. For more information about this secure method of payment please follow this link

https://www.paypal-marketing.co.uk/safetyadvice/

Fire & Safety

Fabrics may only be used for upholstery if they have been treated in accordance with the Furniture & Furnishings (Fire) (Safety) Regulations 1988. Fabrics displayed on this site have not been treated unless otherwise stated.

This Privacy Policy sets out how we, Discount Fabrics Lincs collect and process your personal data through your use of this website, or where we otherwise obtain or collect your personal information. This Privacy Policy is effective from 25/05/2018.

Please read this Privacy Policy carefully. We recommend that you print off a copy of this Privacy Policy and any future versions in force from time to time for your records.

CONTENTS

Summary
Our details
How we collect or obtain personal information about you
Personal information we collect or obtain about you
How we use your personal information
How long we retain your personal information
How we secure your personal information
Our use of cookies and similar technologies
Your rights in relation to your personal information
Your right to object to the processing of your personal information for certain purposes
Consequences of not providing your personal information to us
Changes to our Privacy Policy
Changes to your information
Children’s Privacy
California Do Not Track Disclosures
Copyright, credit and logo

SUMMARY

This summary provides an overview of how we obtain, store and use your personal information. It is intended to provide a very general overview only. It is not complete and must be read in conjunction with the corresponding full sections of this Privacy Policy.

Data controller: Diane Hopkinson
How we collect or obtain your information:
- when you provide it to us (e.g. by contacting us, completing a checkout process, placing an order on our website, signing up to our newsletter, )
- from your use of our website, using cookies

Personal information we collect: name, contact details, information about your computer (e.g. your IP address and browser type), payment information (e.g. your credit or debit card details when making payment through our website), information about how you use our website (e.g. which pages you have viewed, the time you viewed them, and what you clicked on), information about your mobile device (such as your geographical location).
How we use your personal information: for administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business and website, for advertising and analytical purposes, in connection with our legal rights and obligations and for certain additional purposes only with your explicit consent.
Disclosure of your personal information to third parties: only to the extent necessary to run our business, fulfil any contracts we enter into with you, where required by law or to enforce our legal rights.
Do we sell personal information to third parties: No
How long we retain your personal information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes) and any other legal basis we have for using your personal information e.g. your consent, performance of a contract with you or our legitimate interests as a business.
How we secure your personal information: using appropriate technical and organisational measures such as storing your personal information on secure servers, encrypting transfers of data to or from our servers, encrypting payments on our site via Secure Sockets Layer (SSL) and only granting access to your personal information where necessary .
Use of cookies: we use cookies and similar information-gathering technologies such as web beacons on our website including analytical and targeting cookies.
Transfers of your personal information outside the European Economic Area: we will not transfer your personal information outside of the European Economic Area.
Your rights in relation to your personal information
- to access your personal information and to be informed about its use
- to correct your personal information
- to have your personal information deleted
- to restrict the use of your personal information
- to object to the use of your personal information
- to complain to a supervisory authority
- to withdraw your consent to the use of your personal information
to use appropriate technical and organisational measures such as storing personal information on secure servers
only granting access to personal information where necessary
using a non-standard URL for logging in to the content management system

COOKIES POLICY

This Privacy Policy applies between you, the User of this Website, and Discount Fabrics Lincs, the owner and provider of

this Website. Discount Fabrics Lincs takes the privacy of your information very seriously. This Privacy Policy applies to

our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:

https://www.discountfabricslincs.uk/t-cs.html.

Please read this Privacy Policy carefully.

Definitions and Interpretation

1. In this Privacy Policy, the following definitions are used:

Data collectively all information that you submit to Discount Fabrics Lincs via the Website. This definition

incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data

Protection

Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR,

and any national implementing and supplementary laws, regulations and secondary legislation;

GDPR the UK General Data Protection Regulation;

Discount

Fabrics

Lincs,

we or us

Discount Fabrics Lincs of Highgate Farm, Carlton Road South Reston, Lincolnshire, LN11 8JN;

User or

you

any third party that accesses the Website and is not either (i) employed by Discount Fabrics Lincs and

acting in the course of their employment or (ii) engaged as a consultant or otherwise providing

services to Discount Fabrics Lincs and accessing the Website in connection with the provision of such

services; and

Website the website that you are currently using, www.discountfabricslincs.uk, and any sub-domains of this

site unless expressly excluded by their own terms and conditions.

2. In this Privacy Policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;

references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of

this Privacy Policy;

a reference to a person includes firms, companies, government entities, trusts and partnerships;

"including" is understood to mean "including without limitation";

reference to any statutory provision includes any modification or amendment of it;

the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

3. This Privacy Policy applies only to the actions of Discount Fabrics Lincs and Users with respect to this Website. It

does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may

provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Discount Fabrics Lincs is the "data controller". This means that

Discount Fabrics Lincs determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

5. We may collect the following Data, which includes personal Data, from you:

name;

contact Information such as email addresses and telephone numbers;

in each case, in accordance with this Privacy Policy.

How We Collect Data

6. We collect Data in the following ways:

data is given to us by you;

data is received from other sources; and

data is collected automatically.

Data That is Given to Us by You

7. Discount Fabrics Lincs will collect your Data in a number of ways, for example:

when you contact us through the Website, by telephone, post, e-mail or through any other means;

when you register with us and set up an account to receive our products/services;

when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

when you enter a competition or promotion through a social media channel;

when you make payments to us, through this Website or otherwise;

when you elect to receive marketing communications from us;

when you use our services;

in each case, in accordance with this Privacy Policy.

Data That is Received From Publicly Available Third Parties Sources

8. We will receive Data about you from the following publicly available third party sources:

FACEBOOK.

Data That is Collected Automatically

9. To the extent that you access the Website, we will collect your Data automatically, for example:

we automatically collect some information about your visit to the Website. This information helps us to make

improvements to Website content and navigation, and includes your IP address, the date, times and frequency

with which you access the Website and the way you use and interact with its content.

Our Use of Data

10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible

service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

internal record keeping;

improvement of our products / services;

in each case, in accordance with this Privacy Policy.

11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are

not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights"

below).

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the

performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who We Share Data With

13. We may share your Data with the following groups of people for the following reasons:

any of our group companies or affiliates - to process and despatch your order;

our employees, agents and/or professional advisors - to process your order, take payment and delivery;

in each case, in accordance with this Privacy Policy.

Keeping Data Secure

14. We will use technical and organisational measures to safeguard your Data, for example:

access to your account is controlled by a password and a user name that is unique to you.

we store your Data on secure servers.

15. We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure.

16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any

misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail

address: [email protected].

17. If you want detailed information from Get Safe Online on how to protect your information and your computers and

devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get

Safe Online is supported by HM Government and leading businesses.

Data Retention

18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the

period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

20. You have the following rights in relation to your Data:

Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we

modify, update or delete such information. If we provide you with access to the information we hold about you,

we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally

permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

Right to erase - the right to request that we delete or remove your Data from our systems.

Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which

we can use it.

Right to data portability - the right to request that we move, copy or transfer your Data.

Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data

(where consent is our legal basis for processing your Data), please contact us via this e-mail address:

[email protected].

22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able

to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's

Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes

during the period for which we hold it.

Links to Other Websites

24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are

not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites.

You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

25. Discount Fabrics Lincs may, from time to time, expand or reduce our business and this may involve the sale and/or

the transfer of control of all or part of Discount Fabrics Lincs. Data provided by Users will, where it is relevant to any

part of our business so transferred, be transferred along with that part and the new owner or newly controlling party

will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally

supplied to us.

26. We may also disclose Data to a prospective purchaser of our business or any part of it.

27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

28. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights

under this Privacy Policy where we reasonably believe your rights will not be affected.

29. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid,

illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the

validity and enforceability of the other provisions of this Privacy Policy will not be affected.

30. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a

waiver of that, or any other, right or remedy.

31. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising

under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

32. Discount Fabrics Lincs reserves the right to change this Privacy Policy as we may deem necessary from time to time

or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have

accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

You may contact Discount Fabrics Lincs by email at [email protected].

Attribution

33. This Privacy Policy was created using a document from Rocket

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